Returns & Exchanges

At RATIONALE, we are committed to ensuring your skincare journey is exceptional, which is why we offer a 30-day return policy for products that do not meet your expectations. Please ensure items are returned in their original packaging and meet our quality criteria for a seamless refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your RATIONALE account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes, ensuring they are securely padded to prevent damage during transit, and include your printed return form.

• 3.
  Shipping Your Return

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Processing and Refund

  Once our skin specialists inspect the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.