Frequently Asked Questions
Everything you need to know about your RATIONALE journey.
What is the standard shipping timeframe?
We offer express worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international deliveries may take 5-10 business days depending on your location.
Are RATIONALE products suitable for sensitive skin?
Yes, our formulations are designed to be biocompatible. However, we recommend starting with a patch test or consulting with one of our online skin specialists to find the perfect ritual for your skin type.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you test your products on animals?
RATIONALE is strictly cruelty-free. We do not conduct animal testing on any of our products or ingredients, nor do we commission third parties to do so.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern flexible payment options like Afterpay and Klarna.